Refund policy

Please feel free to contact us if your purchase is 3 days late and we will do the best we can to aid you in answering your questions. We also give you the option to sign on delivery when you place the order. If you choose ‘no signature required’, we can’t be held liable for your purchase going missing. In some areas, Australia Post won’t deliver a parcel without a signature regardless of specifications.

If you did not receive an order confirmation email check your junk email, it's sometimes hiding in there. If you've double checked and still don't have a confirmation email, please get in touch with our customer service team and we'll make sure your order was submitted successfully.

If we have gotten your order wrong or have forgotten something, please get in contact with us and we will figure out what went wrong.

• If your product has been damaged, please take a photo and send it through to us we will replace or swap the item and organise return shipping to get the items back to us. (You’ll need to cover the shipping costs).

If you’ve changed your mind and want to return an unopened product:

• Get in touch with our customer service team and explain the situation (note: 1 return per month per customer).
• Post the item back to us within 14 days of ordering it (you’ll need to cover the shipping costs).
• We’ll process your refund, give credit or swap product when we receive the item and email you to let you know.